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Epic Mountain Bike Holidays | Spain | Basque Country | Pyrenees
mountain bike holidays

Terms and Conditions

Deposits, Refunds, Payments

A deposit is required to secure the booking and the balance payment is payable 6 weeks prior to your trip. All payments are non-refundable in the event of a cancellation by the client. We highly recommend that you take out travel insurance when you book which protects you if you need to cancel for any reason.

A booking is not confirmed until we have sent you a full receipt. Please do not book any travel prior to receiving the receipt because you are not fully booked into the trip and we use these details as our contract with you and organise the trip according to this receipt.

It is the clients responsibility to ensure that the details on the receipt matches their requirements. We cannot accept responsibility f

Legal Stuff


By making a booking the client accepts to be bound by these Terms and Conditions. The Company reserve the right to decline any booking. The service to be provided are the activities referred to in the booking confirmation.

Please read carefully the terms and conditions that are detailed below and that will govern the provision of the service.

When you buy a trip with The Company you make a binding contract to carry out the activities detailed in the web with all their inclusions and exclusions, at the price set on the web. This contract will not be fully effective until the payment of the total amount of the price has been deposited in the bank account of the company.

To secure the trip a deposit is necessary. The amount of the deposit can be found on

This contract is governed and interpreted according to the Laws of Spain.

Assumption of Risk. Limitation of Liability.

(This release shall be accepted ONLY once and remain current and binding for ANY OR ALL OF THE COMPANY´S ACTIVITIES PARTICIPANT HAS SELECTED throughout his/her stay in Spain.)

In connection with my enrollment in the company´s, activities, transfers and any services of this reservation to another trip, including any pre-trip and post-trip extensions in which I participate, (collectively defined as the ‘Trip’):

The participant claims to be aware that mountain biking is dangerous and may have unforseen consequences. The participant acknowledges that they participate with full knowledge of the this. The participant is therefore aware of the risks involved in this activity and do it voluntarily. The participant understand that while the company will take all precautions to ensure his/her safety, the company is not liable for any loss or damage suffered by any person and property as a result of his/her participation in such activity and the trip in general.

The participant understand and have carefully considered the risks involved in making a trip of this nature. Accept those risks and assume full responsibility for any loss, injury or damage arising in connection with his/her participation in the Trip. You further claim to have adequate insurance for such activity with respect to such loss, injury or damage. The company cannot accept liability for damage or loss of equipment during this trip or resulting from the activities on the trip, the participant should hold insurance to protect them from any losses.

The participant agrees to contract insurance prior to their trip to cover them for items including but not limited to injury, loss, evacuation and repatriation expenses.

If the participant knows of any physical or medical condition that may interfere with the safe participation or enjoyment of the activities contracted during the trip, the participant agrees to share it with the company.

Persons under the influence of alcohol or any other type of drugs are not allowed to participate in any of the trips. Any health or physical problems should be reported to the company at the time of booking.

The company reserves the right to modify the schedule and itinerary without prior notice in the case of traffic delays, roadblocks, trail obstructions or any other unpredictable situations, such as adverse weather or situations of force majeure. The company will not accept the responsibility caused by the change of schedule or itinerary beyond the control of the organisers.

Cancellation policy

The amount of the deposit or the full price to be paid for any trip to the company will not be refunded when conditions, force majeure, or anything affecting the safety of the trip force the cancellation of the trip.

Deposits are payable to secure the trip and are not refundable. The balance of the trip is to be paid six weeks prior to the start of the trip and are non refundable. If the company cancels the trip due to force majeure or weather conditions the deposit and balance of the trip price are non-refundable.



The present general conditions of use of the web page, regulate the terms and conditions of access and use of, property of Douglas McDonald Y1739108T, hereinafter referred to as “the Company”, which the user of the web must read and accept to use all the services and information that are provided from the portal. The mere access and / or use of the web, all or part of its contents and / or services means full acceptance of these general conditions of use.

Terms of use

The present general conditions of use of the web regulate the access and the use of the web, including the contents and the services made available to the users in and / or through the web, either by the web, by its users, or by third parties . However, access to and use of certain content and / or services may be subject to certain specific conditions.


The company reserves the right to change at any time the general conditions of use of the web. In any case, it is recommended that you periodically consult these terms of use of the web, as they can be modified.

Obligations of the User

The user must at all times respect the terms and conditions established in these general conditions of use of the web. The user expressly states that he will diligently use the portal and assume any responsibility that may arise from breach of the rules.

Likewise, the user may not use the web to transmit, store, disseminate, promote or distribute data or contents that are carriers of viruses or any other computer code, files or programs designed to interrupt, destroy or impair the operation of any program or Computer or telecommunications equipment.

Responsibility of the web

Except in cases where the Law expressly imposes otherwise, and exclusively with the extent and extent to which it imposes, web does not guarantee or assume any responsibility for any damages and losses caused by the use and use of information, data and Services of the web.

In any case, the web excludes any liability for damages that may be due to information and / or services provided or supplied by third parties other than the Company. All responsibility will be from the third party, either supplier or collaborator.

Intellectual and industrial property

All contents, trademarks, logos, drawings, documentation, computer programs or any other element susceptible of protection by the intellectual or industrial property laws, that are accessible in the portal correspond exclusively to the company or its legitimate owners and are expressly reserved all The rights over them.

In any case, the web reserves all rights over the contents, information data and services that it has on them. The web does not grant any license or authorization to use the user on its contents, data or services, other than that expressly detailed in these general conditions of use of the portal.

Applicable legislation, jurisdiction and notifications

The present conditions are governed and interpreted according to the Laws of Spain. All notices, requests, and other communications that the User wishes to make to the Company that holds the web must be made in writing and it will be understood that they have been correctly executed when they have been received at the following address Calle San Jose Langilea 2, 1A, Irun 20303, Gipuzkoa.

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Established 2008, basqueMTB have been offering amazing mountain bike holidays across the Pyrenees, San Sebastian and Northern Spain. Dedicated shuttles, the most experienced guides and more than a decade of experience organising our award winning mountain bike holidays, come and visit us and see what all the fuss is about.

Tel. +34 662 614 470
Agencia de viajes CI NA-148
Registro de turismo activo y cultural UETAC055