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Epic Mountain Bike Holidays | Spain | Basque Country | Pyrenees

Welcome Information Packs > Basque Coast Welcome Pack

General Information

  1. Here you have all the information you need about your Basque Coast dmountain bike holiday.
  2. Click here for Contact Information.
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Payment Terms and Conditions

  1. Deposits are fully refundable for two weeks after booking. Deposits are non-refundable, however if you give us enough time to fill your space on the trip then we can carry your deposits over to a new trip.
  2. A booking is not confirmed until we have sent you a full receipt. Please do not book any travel prior to receiving the receipt. It is the clients responsibility to ensure that the details on the receipt matches their requirements. We organize everything according to the receipt and cannot accept responsibility for anything which is not noted on the receipt.
  3. Balance is payable 2 months prior to your trip.
  4. All payments are non-refundable in the event of a cancellation by the client. We highly recommend that you take out travel insurance when you book which protects you if you need to cancel for any reason.
  5. Full conditions are available here.
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Insurance and Emergency Details.

  1. It is essential that you organise your own insurance to cover yourselves and your personal belongings. This should specifically cover mountain biking. We need you to pass us a copy of the insurance for all members of your group. No insurance means no ride.
  2. We recommend that your insurance should cover:
    • Trip cancellation. We will not refund deposits and payments outside our terms and will ask people to claim on their insurance instead of passing the cost onto us.
    • Your bike for theft and damage. We don’t have insurance for guests bikes because it’s not possible to insure so many bikes for us.
    • Cover for your luggage.
    • Emergency medical cover. (The EU health card gives basic cover but insurance opens up the possibility of private hospitals which can make things a lot easier).
    • Rescue, including helicopter.
    • Getting you back home if needed. This is a big one, if you have a broken leg for example you might not be allowed on a commercial flight.
    • We will be riding marked trails, with a guide, the Pyrenees trips get up to almost 3000m and the Basque Coast 2000m.
  3. If you live within the EU then you need an up-to-date EHIC (NHS/European Health Insurance Card).
  4. We need an contact in case of emergencies and also a note of any relevant medical conditions and medication you may be taking. Can you please put this into an email and send it to
  5. No insurance means no ride. This is a legal requirement here in Spain. If you turn up without insurance we will organise the basic insurance for you and charge you. The cost is €100 a week, (0r €75 if you tell us the week before). This will only cover rescue and medical expenses, not your bags, bikes and cancellation.
electric Basque eBike holiday

Travel and Transfer Information.

We will be in touch the week before your trip, usually the Wednesday, with detailed transfer information. The reason we leave this so late is that we like to give you an idea about the expected weather for the week ahead.

  1. Arrival day is the 1st Saturday. Departure day is the 2nd Saturday.
  2. For this trip we pick people up in San Sebastian bus / train station, Biarritz airport or San Sebastian airport. There are no set hours, however if you plan to arrive after 7pm please get in touch first to check we can organise a transfer.
  3. Getting to San Sebastian bus station is really easy, you fly to Bilbao and there is a very easy transfer bus. Click here for instructions.
  4. The timing for return flights isn ́t important, we can arrange transfers for any flights after around 10am.

Travel / Check-In Check Out / Driving Directions

  1. If you are making your own way to our base then you need to contact us and we will provide detailed driving instructions.
  2. There is a place to park your car there.

Accommodation Facilities

The accommodation has the following facilities.

  1. WiFi will be available although some of the rooms don’t have WiFi. If you absolutely must have WiFi in the room then please let us know before arrival and we will try to arrange one of the rooms with a better signal.
  2. There is a laundry.
  3. Bike wash facilities are available,
  4. Secure bike storage. This will be common for the other guests in the house so some people may prefer to bring their own locks, however we have never felt this to be necessary.
  5. Bed sheets, linen, towels etc are all provided. This should be obvious from the quality of the accommodation we use! ☺
  6. All rooms are shared. You might be lucky if you are travelling solo and get a single room but we will aim to partner you with someone. To have a guaranteed single room please let us know and there is a charge for this.

The riding / Number of Uplifts

  1. We hope that you haven ́t got this far without having a good idea of the riding. If so then drop us an email and we can explain it all.
  2. If you want more information about how to prepare yourself then please get in touch.

Rental Bikes

  1. We have a small fleet of hire bikes. These are available on a first come, first serve basis. If you damage your bike irreparably then we will try to offer you a hire bike if one is available.
  2. For all hire bikes you are responsible for theft and any damage which occurs, other than wear and tear. This means that if you break a derailleur, brake lever, rip tyres etc. then you will need to pay replace these.
  3. The guides will try to help you with any problems on the hire bikes however you need to ride in a manner which ensures your bike makes it to the end of the week. “Ride it like a rental” is a sure fire way to end up missing days riding.
  4. You should be prepared to adjust things on the bike as you would on your bike at home. The guides will help but it ́s sometimes not possible for us to fix everything and you shouldn ́t think of the guides as your personal mechanics throughout the week. You will be expected to fix flat tyres and tweak the gears as needed.
  5. We reserve the right to take the hire bikes away from people who aren ́t respecting them. We have seen examples of people riding well outside their ability levels and “riding it like a rental” and causing excessive damage to the bikes. This isn ́t acceptable as we often need to use the bikes the following week as well. We will give one warning and then the bike will be removed and you won’t have a bike for the rest of your trip.
backcountry basque mountain bike tour

Equipment Needed and Recommended

  1. Bikes: There are lots of different levels of trails and we will have had a discussion about the level of the week so bring a bike that suits that level. A full on DH bike is never suitable as even our most uplifted holidays still have some climbing.
  2. Tyres: Tubeless tyres with sealant are really essential and will save lots of punctures. You need tyres with a decent sidewall, such as Maxxis DD or DH casing. EXO+ tyres usually work pretty well on the coast if you are a fairly light rider. Trust us, you will have a better time with good, tubeless tyres.
  3. Brakes: Disc brakes with a reasonable size of rotor are going to be best with the long descents we have. Please get your disc brakes serviced if they are old, you would be amazed how many people have issues! We recommend getting them serviced 3 or 4 weeks prior to your holiday so you have time to test them out before you come. Bring spare brake pads.
  4. Pedals: A lot of guests tell us that that they wish they had brought flat pedals with them due to the fact that many of the trails are technical. We recommend bringing what you are used to and if you do want to bring flat pedals then spend some time riding them before you come on holiday!
  5. Protection: It is a personal choice and although we very strongly recommend knee pads as a minimum. Many people use elbow guards. We don’t make pads compulsory but if you are struggling to make your mind up give us a call and we can tell you about the people who missed lots of riding with a banged up knee. Full body armour is probably not a good idea as we will be doing some pedalling but it is up to you.
  6. Helmets: A helmet is essential, no helmet means we can ́t take you riding. We use open face helmets but many people feel more comfortable with a full face enduro-style helmet. We will climb on the bikes and you should be wearing a helmet for the climbs too, so bear that in mind if you take a full face helmet.
  7. Clothing: Temperatures can vary from cool to very hot and there is always the chance of some rain. We are going to be riding high in the mountains so weather can change very quickly and there is even the chance of some snow. The mornings are sometimes cold, around 0degC but during the day we will likely be riding in shorts and a t-shirt. We recommend a waterproof, a few base layers of different thicknesses, maybe a set of thermal leggings or long trousers, long fingered gloves and normal riding shorts and t-shirts. You should have enough clothing to prepare for difficult conditions at up to 2000m.
  8. Amount of Clothing: You will be able to wash and dry clothes so you can pack accordingly.
  9. Pack: You will need enough water for a full half day. You will also need to carry some spares and possibly a jacket with you during the day. On some days we will have to carry our lunches and maybe a spare layer of clothing if we are going to do a big mountain day. Your pack needs to be big enough for this.
  10. Hydration: Often water won ́t be enough, you may need to carry some hydration powder on longer rides to make sure you stay hydrated and able to perform.
  11. Spares For On the Bike: On the bike you will need to carry a pump, two inner tubes and a spare derailleur hanger. We really recommend that you carry spare links for your chain and brake pads.
  12. Spares For Off the bike: On our Basque Coast week we can usually get most parts, albeit at a premium compared to internet prices. On our Backcountry Pyrenees week we won ́t be near many bike shops and you will need to be more self-sufficient.

Some Ideas For San Sebastian

To get a feel for the old town, it is a great idea to wander and have some pintxos. Remember the rules though, never have more than one pintxo and one drink in any bar! The people piling up plates of pintxos are the tourists, the locals obey The Rule!

  • Pintxo 1: Etxeberria in calle Iñigo 8 | Mini-tosta de Anchoas” and some absolutely fantastic beers.
  • Pintxo 2: La Cuchara de San Telmo in Calle 31 de Agosto | Either Carrilleras or Cochinillo (Beef cheeks in wine, or suckling pig). Here you should order “Una crianza”, which is a slightly older rioja red.
  • Pintxo 3. Gandarias in Calle 31 de Agosto | “Pintxo de solomillo con sal gorda” and another “tinto” or “crianza”. Here “La Brocheta de Riñones” is lovely as well, although a bit richer.
  • Pintxo 4: Bar Sport in Fermin Calbeton, 10 | The “Foie a La Plancha” or “Calamares” are great. What about trying a glass of the local Sidra. It is a dry cider made locally and goes really well with either Foie or Calamares.
  • Pintxo 5: Bodega Donastarria in Peña y Goñi Kalea, 13 | This one is a bit more of a walk, to let you see the Gros area. Walk along the sea front. And order the Tortilla de Patatas, a local omlette.
  • Pintxo 6. La Viña in 31 de agosto 3 | Tarta de queso (desert) and a Pedro Jiminez, a sweet sherry.

Some other ideas for things to check out in San Sebastian.

  • LA PERLA SPA: Very good hot pools and massage jets. Great massages but you have to book in advance.
  • You need to check out CHUTNEY, some of the best Pintxos in San Sebastian!
  • Local beers? There are loads to choose from now. Bar Drop, Mala Gisona Tap House, Akerbeltz, Basqueland Taproom. Well worth a wander around a few!

Some restaurants to check out in San Sebastian

  • Michelin Star? They are all great. For a crazy experience then you have Mugaritz… expect to be challenged! Or you have Arzak which is more traditional. Akelarre is also, as you would expect, exceptional.
  • Who needs Michelin stars in a city like this though? There are loads of amazing restaurants which don’t need to be so expensive. We love Astelena 1997, Ikaitz, Muka, there are just so many to recommend. It would be easier to ask us for a recommendation for exactly what you are looking for.

Before you book why not have a look at some of our Basque Coast stories and related holidays?

Or Check Our Latest Stories

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Established 2008, basqueMTB have been offering amazing mountain bike holidays across the Pyrenees, San Sebastian and Northern Spain. Dedicated shuttles, the most experienced guides and more than a decade of experience organising our award winning mountain bike holidays, come and visit us and see what all the fuss is about.

Tel. +34 662 614 470
Agencia de viajes CI NA-148
Registro de turismo activo y cultural UETAC055