Covid Update – 2021 / 22 Holiday Season
We opened fully again in September 2021 and enjoyed a very busy September, October and early November with zero problems, guiding groups from all over the world.
We are taking bookings for the 2022 season and, as we have done throughout our 13 year history we will continue to put our guest’s safety as the first priority. You can book with confidence, we have updated our T&C’s so that you will not suffer financially if your holiday can’t go ahead due to Covid restrictions. To summarise our booking conditions.
Flexible Deposits: If you are unable to travel due to Covid restrictions then you can move your trip to another date at no cost. We will also refund you, minus any bank charges. (Note. Bank charges are small on our side, this is just to cover us for international transfers where there is often an unknown charge on the receiving end of the transfer).
Operating Procedures: We will be continuing to follow government best practice to minimise any risk when you are here. We have spoken to our accommodation providers and they are also following best practice, plus we will make more single rooms available, although as always we will need to add a small charge for this.
What We Ask From You: We will ask all arriving guests to show a negative test on arrival. This is very easy to do and there is very little cost. If anyone is concerned about this then please let us know. Our guides will do the same.
Minimising Your Risks: We always advise our guests to take out insurance that covers them for cancellation on their side and this is especially important just now. If you need to cancel for personal reasons this will ensure that you can claim for flights and the holiday cost.
Hopefully that gives some clarity, and confidence, about our booking process and how we are trying to adapt. Any questions, doubts, worries or suggestions then please just get in touch!
Established 2008, basqueMTB have been offering amazing mountain bike holidays across the Pyrenees, San Sebastian and Northern Spain. Dedicated shuttles, the most experienced guides and more than a decade of experience organising our award winning mountain bike holidays, come and visit us and see what all the fuss is about.
Tel. +34 662 614 470
Agencia de viajes CI NA-148
Registro de turismo activo y cultural UETAC055